Our policy lasts 14 days. If 14 days haven't passed since you received your order, unfortunately we can’t offer you a refund or exchange.
We only accept refunds if the product received is damaged or does not match the description.
If you receive an order that is either damaged or does not match the description, you must contact us at our customer support by clicking here.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Please then contact your bank, as in most cases refunds (especially from overseas) take a lot longer to reach your account.
If you’ve done all of this and you still have not received your refund yet, please contact us by clicking here.
Only regular priced items may be refunded, unfortunately sale, marked down items, or those applied with discount coupons cannot be refunded, exchanged nor returned. Products on sale are non-negotiable and final.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by clicking here.
To return your product, please contact us by clicking here.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.